Last Updated:  26 Jul, 2026

This Privacy Policy describes how BitCrackers ("we," "us," or "our") collects, uses, stores, and handles your personal information when you use our mobile application, B-SMART (the "Service").

By downloading, accessing, or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

 All data collected through the Service is processed and stored exclusively on secure cloud servers located within India on Amazon Web Services (AWS) in the ap-south-1 (Mumbai) region. We do not transfer or store your personal data outside the geographical boundaries of India unless required by law. 

A. Account Information 

Pre-created Email Identifiers: To access the application, you use pre-registered/pre-created Email IDs assigned or registered through our administrative setup. We use this email address solely for user authentication, account verification, access control, and communicating critical service updates. 

B. Device Permissions and Data 

To provide the core features of the application, we request access to specific hardware and software features on your mobile device:

• Location Access (Latitude & Longitude):
  
  • What we collect: Precise geographic location data (latitude and longitude coordinates).
  • How it is used: To record and generate location-based reporting within the app.
  • Control: Location data is captured only when required for field reporting tasks or while using location-dependent functions within the app.
• Camera Access:
  
  • What we collect: Real-time images captured via your device's camera.
  • How it is used: The app accesses your camera only when you actively choose to capture and upload a photo directly within the application (e.g., attaching image proof or profile photos).
  • Control: We do not access your camera in the background or without your explicit action.
• Gallery / Photo Library Access:
  
  • What we collect: Selected photos from your device's local storage.
  • How it is used: To allow you to browse and upload existing photos from your device to the application.
  • Control: The app only accesses the specific photos you select for upload; it does not read or scan your entire photo library.
• Internet Access:
  
  • How it is used: Full network access is required to transmit app data, upload photos, sync location coordinates, and communicate with our AWS servers.

Whenever you use our Service, in the event of an app error or standard network activity, we may collect technical diagnostics ("Log Data"). This may include:

• Device Internet Protocol (IP) address
• Device name and operating system version
• App configuration and crash logs
• Date and time stamps of app usage

This data is strictly used for debugging, security monitoring, and service optimization.

 We may utilize trusted third-party SDKs and libraries to facilitate infrastructure, analytics, and crash reporting (such as Google Play Services or Firebase). These third parties may collect standard device identifiers to provide their services.

Links to the privacy policies of potential third-party service providers used by the app:

• Google Play Services
• Firebase Crashlytics & Analytics

We prioritize the protection of your personal information. Your data is stored on secure AWS infrastructure (ap-south-1) protected by standard encryption protocols both in transit (SSL/TLS) and at rest. While we employ commercially acceptable technical and organizational measures to safeguard your information, no method of electronic transmission or cloud storage is 100% secure. 

Our Services are not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will immediately delete it from our servers. 

We may update our Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any changes will be posted directly on this page with an updated "Effective Date." You are advised to review this page periodically for any updates.